National Certificate: Wholesale and Retail Operations Supervision (SAQA ID 49397, NQF Level 4, 120 Credits)

Course Overview:

This qualification is tailored for individuals aiming to step into supervisory roles within the wholesale and retail industry. It covers key areas such as team leadership, conflict resolution, performance management, and operational planning. Learners will develop the ability to oversee retail operations effectively, ensuring that organizational objectives are met while maintaining high standards of customer service. The program also addresses the development of interpersonal skills necessary for managing diverse teams

Duration (Face-to-Face Delivery):

The course is delivered over a 12-month period, blending classroom sessions with on-the-job training to reinforce learning outcomes.

Who Should Attend:

This qualification is suitable for current retail employees seeking advancement into supervisory positions, as well as individuals with prior experience in retail operations who wish to formalize their supervisory skills. It is also beneficial for small business owners who manage retail teams.